Golden Earth wants you to be completely satisfied with your purchase. I offer returns on physical products (jewellery excluding earrings, crystals) that are unused and undamaged within 14 days of receipt. Unfortunately, tarot readings are non-refundable once delivered, as they are personalized services.

Conditions for returns:

• Items must be in their original, unused condition and in their original packaging.
• You must contact us within 14 days from the day you receive your order to initiate the return process.
• Returns must be sent back within 30 days of receiving your order.

To return a product, follow these steps:

1. Contact  returns@golden-earth.co.uk within 14 days of receiving your order, stating the reason for your return and providing your order number.
2. I will provide you with a Returns Authorization Number and the return address.
3. Package the item securely in its original packaging, ensuring that it is in the same condition as when you received it.
4. Ship the item back using one of the following carriers: Royal Mail, DPD, or Evri. I recommend using a tracked service to ensure the item comes home safely.
5. Once I receive and inspect the item, I will process your refund or exchange.

The cost of return shipping is free.

Yes, we offer exchanges on physical products. If you would like to exchange an item for a different size, color, or product, please contact us within 14 days of receiving your order. Once the return is received and inspected, we’ll send out the exchange.

Please note: if there is a price difference between the original item and the exchanged item, you will be required to pay the difference (or we will refund the difference if the new item is of lesser value).

We are committed to providing high-quality products, but if you receive a damaged or faulty item, please contact us immediately at support@golden-earth.co.uk. We may request photos of the damage to assess the issue and arrange a full refund or replacement.

In these cases, we will cover the cost of return shipping. Yes, please ensure you have your receipt (which was emailed to you at the time of purchase) to include with your return request. This helps us identify your order quickly and process your return efficiently.

Once we receive your returned item, we will inspect it and process your return or exchange within5-7 business days. If you're eligible for a refund, it will be processed to the original payment method used. Please note that it may take3-5 business daysfor the refund to appear on your bank or card statement.

Tarot readings are non-refundable. Once a tarot reading is delivered to you, it cannot be returned or refunded due to the personalized nature of the service.

If you have any concerns or are unsure whether a reading is right for you, I encourage you to contact me before booking.

If you received the wrong item, please contact support@golden-earth.co.ukwithin 7 days of receiving your order. I will arrange for the correct item to be sent to you and provide a pre-paid return label for you to send the incorrect item back home.

If you would like to cancel an order, please contact support@golden-earth.co.uk as soon as possible. If your order has already been dispatched, you may need to go through the return process. However, if it’s still being processed, I will do my best to cancel it before it ships.

If you sent your return back using Royal Mail, DPD, or Evri, and it hasn’t arrived within a reasonable time, please check the tracking information. If you used a tracked service, it should provide information on where your parcel is.

If you're concerned about a delay, please contact returns@golden-earth.co.uk, and I will assist you in tracking the return.

If an item is missing from your order, please contact support@golden-earth.co.uk immediately with your order number. I will look into the issue and ensure that any missing items are sent to you as quickly as possible.